Summary
Hospital Emergency Assistance and Response Tracking System (the registered developer and data controller), operating the EAAN HEARTS App, collects only the data needed to provide emergency, hospital, and support services.
1. Important Developer Disclosures (Apple App Store)
We provide accurate disclosures in App Store Connect regarding the types of data collected, whether data is linked to a user, and our retention practices.
- Location: The EAAN HEARTS App uses foreground location only (only while the app is in use). Background location is not used.
- Health Information: The app handles user-provided health and emergency information, which is treated as sensitive. We do not integrate Apple HealthKit unless explicitly required and reviewed.
- No Medical Advice: The operator does not provide medical advice, diagnosis, or treatment recommendations. The app supports coordination but does not replace professional medical judgment.
2. Who are we (Legal Entity & EAAN)
Hospital Emergency Assistance and Response Tracking System (“we”, “our”, “us”) is the registered developer and data controller for the EAAN HEARTS App and operates the Ethiopian Ambulance Alliance Network (EAAN).
The organization is registered in Ethiopia under license number AACATB/14/673/43488931/2018, issued pursuant to the Commercial Registration and Business License Proclamation No. 980/2016.
EAAN supports the coordination of emergency medical services through an organized network of ambulance providers and healthcare facilities in Ethiopia. Participating providers receive information only as necessary to deliver emergency services.
We use Google Firebase services for push notifications and backend operations.
Contact: support-eaan@heartscare.net
3. Data Safety Summary
I. Data we collect
- Personal Information: Name, phone number, email address, physical address, profile photo (if provided), emergency contact information, request or booking history, and voluntarily provided health or symptom information.
- Location: Foreground location only, used during an emergency request.
- Payments: None - the EAAN HEARTS App does not collect payment information.
II. Data we share
- Google/Firebase for notifications and backend functionality.
- Trusted service partners (ambulance and emergency dispatch services).
- Healthcare providers receiving an emergency request.
- Law enforcement when required by law or to prevent imminent harm.
III. Security & deletion
- Data encrypted in transit and at rest.
- Users can request account and data deletion via a visible in-app option.
4. Detailed list of data we collect and why
I. Data you provide (collected with consent)
- Registration & Contact Details: Used to manage your account, communicate, and coordinate emergency services.
- Emergency & Health Information: Includes symptoms, allergies, or medical history provided to support responders. This is sensitive data processed only with your direct input.
- Profile Photo: Optional; uses the system image picker and does not request broad media permissions.
- Support Communications: Messages sent through in-app support.
II. Permissions used
- Camera (one-time / picker): Used only to capture or select a profile photo.
- Location (foreground only): Used to determine where assistance is needed. Core functionality may be limited if denied.
5. How we use and share your data
How we use your information
- i. Facilitating emergency services: Dispatching ambulance teams and responders using location and health details.
- ii. Care coordination: Sharing information with healthcare facilities involved in your request.
- iii. Account management: Sending confirmations and service updates.
- iv. Quality improvement: Using de-identified analytics to improve system performance. This does not identify individual users.
- v. Legal compliance: To comply with law or protect safety.
We do not use user data for targeted advertising or marketing to third parties.
How we share your information
We do not sell or rent personal information. Data is shared only when necessary with emergency responders, healthcare providers, or service providers under contract (such as Google/Firebase).
6. Data Retention and Deletion
We retain personal data only as long as necessary for the purposes described in this policy.
| DATA TYPE | RETENTION PERIOD |
|---|---|
| Registration, contact, and profile data | Kept while your account is active and for a limited period thereafter for legal requirements. |
| Emergency and medical assistance records | Retained longer as required by law or health-system obligations; archived securely. |
Uninstalling the app does not delete stored data.
7. Your rights & controls (Account Deletion)
In accordance with Apple requirements, we provide clear methods to delete your account:
- In-App: Use the “Delete Account” feature found in settings.
- By Contact: Email support-eaan@heartscare.net to request account and data removal.
You may also request access to or correction of your personal data at any time. You may withdraw consent by disabling location access in iOS settings.
8. Children’s privacy
The EAAN HEARTS App is not directed at children. Emergency requests for minors must be made by a parent, guardian, or healthcare professional. We process child information solely to provide emergency medical services.
9. Security measures
- Encryption in transit and at rest.
- Role-based access controls.
- Restricted access for authorized personnel only.
10. Changes and Contact
We may update this policy due to app changes or legal requirements. For concerns, contact us at: support-eaan@heartscare.net.